Contrat de Garantie Commerciale
We stand by our products. We want you to have the best experience from your Our Place products, so our team is here to help. Please contact us at hello@fromourplace.com if you have any questions regarding our commercial guarantee or need advice on using your product.
Our Place Kitchenware EU Limited, trading as Our Place, with a registered office address at First Floor, Block One, Quayside Business Park, Dundalk, Louth, A91 E446, Ireland (“Our Place”, “we”, or “our”) offers a commercial guarantee contract (the “Commercial Guarantee”) for the following products if purchased and used in France. This Commercial Guarantee made solely by Our Place and no other person or entity and is offered on the terms and conditions set forth in this Commercial Guarantee. This Commercial Guarantee applies only to products purchased directly from Our Place or an Our Place authorized retailer. This Commercial Guarantee covers the original retail consumer purchaser or a consumer that receives the product new and unused as a gift from the original retail purchaser. This Commercial Guarantee applies when products are used normally for their intended purposes and in accordance with the usage instructions. Please see full exclusions in “General Commercial Guarantee Exclusions” below.
This Commercial Guarantee provides additional rights as outlined below and does not affect your existing consumer rights under the laws of your resident country, which can be exercised free of charge.
Our Place Kitchenware EU Limited, trading as Our Place, with a registered office address at First Floor, Block One, Quayside Business Park, Dundalk, Louth, A91 E446, Ireland (“Our Place”, “we”, or “our”) offers a commercial guarantee contract (the “Commercial Guarantee”) for the following products if purchased and used in France. This Commercial Guarantee made solely by Our Place and no other person or entity and is offered on the terms and conditions set forth in this Commercial Guarantee. This Commercial Guarantee applies only to products purchased directly from Our Place or an Our Place authorized retailer. This Commercial Guarantee covers the original retail consumer purchaser or a consumer that receives the product new and unused as a gift from the original retail purchaser. This Commercial Guarantee applies when products are used normally for their intended purposes and in accordance with the usage instructions. Please see full exclusions in “General Commercial Guarantee Exclusions” below.
This Commercial Guarantee provides additional rights as outlined below and does not affect your existing consumer rights under the laws of your resident country, which can be exercised free of charge.
Titanium Products
Titanium Products
What does this Commercial Guarantee cover?
This Commercial Guarantee covers defects in material or construction of the product when used normally in accordance with Our Place’s care instructions for the following products:
Titanium Always Pan Pro
Titanium Perfect Pot Pro
See Commercial Guarantee Exclusions below.
See Commercial Guarantee Exclusions below.
How long does this Commercial Guarantee last?
The Commercial Guarantee period for this product is limited to the end of the original retail purchaser’s lifetime.
Non-Stick Cast Aluminum Products
Non-Stick Cast Aluminum Products
What does this Commercial Guarantee cover?
This Commercial Guarantee covers defects in material or construction of the product when used normally in accordance with Our Place’s care instructions for the following products:
Always Pan (all sizes)
Perfect Pot (all sizes)
See Commercial Guarantee Exclusions below.
See Commercial Guarantee Exclusions below.
How long does this Commercial Guarantee last?
The Commercial Guarantee period for this product is limited to three (3) years from the date of delivery to the purchaser.
Appliances
Appliances
What does this Commercial Guarantee cover?
This Commercial Guarantee covers defects in material or construction of the product when used normally in accordance with Our Place’s user manual for the following products:
Wonder Oven
See Commercial Guarantee Exclusions below.
See Commercial Guarantee Exclusions below.
How long does this Commercial Guarantee last?
The Commercial Guarantee period for this product is limited to one (1) year from the date of delivery to the purchaser.
How to File a Warranty Claim
How to File a Warranty Claim
What is the price of this Commercial Guarantee?
This Commercial Guarantee is offered for free, except with respect to return costs for any appliances.
How do you exercise your rights under the Commercial Guarantee program?
Please complete our Commercial Guarantee Claim form available at fromourplace.fr/pages/warranty to submit a claim for evaluation. Proof of purchase is required for all claims, including gifted products. As part of the investigation into the claim, we may require you to submit photos, answer questions about the product and your use of the product, and/or try recommended techniques to rectify the issue first.
If the Commercial Guarantee applies, Our Place will either repair, replace or refund the purchase price of the product, as determined by Our Place, within thirty (30) days. If we require the defective item to be returned to us, we will pay for return shipping if the item is returned within the country of purchase for our non-appliance products. For appliances, you will be responsible for the costs incurred to mail the returned product to us, including any applicable accessories.
While we will strive to exchange your product for the same make, color and model as your original purchase, we cannot make any guarantees. If an Our Place product, component or product color has been discontinued at the time of repair or replacement or such repair or replacement is not commercially practicable or cannot be timely made within thirty (30) days, Our Place reserves the right to repair or replace such product or product component with a product model or color that is similar and equivalent but not exactly the same as the product or component model originally purchased. Replacement with the same color cannot be guaranteed. Our Place is entitled to replace each defective component individually, as opposed to the entire product, and some assembly may be required by you. Our Place reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the Commercial Guarantee repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part. The original Commercial Guarantee period will remain and will not restart with this replacement item, regardless of the time remaining under the original Commercial Guarantee period.
If the Commercial Guarantee applies, Our Place will either repair, replace or refund the purchase price of the product, as determined by Our Place, within thirty (30) days. If we require the defective item to be returned to us, we will pay for return shipping if the item is returned within the country of purchase for our non-appliance products. For appliances, you will be responsible for the costs incurred to mail the returned product to us, including any applicable accessories.
While we will strive to exchange your product for the same make, color and model as your original purchase, we cannot make any guarantees. If an Our Place product, component or product color has been discontinued at the time of repair or replacement or such repair or replacement is not commercially practicable or cannot be timely made within thirty (30) days, Our Place reserves the right to repair or replace such product or product component with a product model or color that is similar and equivalent but not exactly the same as the product or component model originally purchased. Replacement with the same color cannot be guaranteed. Our Place is entitled to replace each defective component individually, as opposed to the entire product, and some assembly may be required by you. Our Place reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the Commercial Guarantee repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part. The original Commercial Guarantee period will remain and will not restart with this replacement item, regardless of the time remaining under the original Commercial Guarantee period.
General Exclusions & Limitations of Liability
General Exclusions & Limitations of Liability
General Commercial Guarantee Exclusions
This Commercial Guarantee does not cover any damages due to:
Use of the product not for regular household purposes;
Misuse, negligence or other abuse;
Failure to follow product use and care instructions;
Normal wear and tear;
Modifications to the product or use with products not approved by Our Place;
Cosmetic blemishes, stains, discoloration and scratches;
For non-stick products, scratches from knives, sharp utensils and appliances and any cleaning materials not recommended for nonstick surfaces (including scouring pads, steel wool, abrasive cleaners) and minor scratches that do not affect the performance of the nonstick coating;
Glass parts and other accessory items that are packed with the unit;
For appliances, installation with an incorrect electric current, voltage, circuit breaker rating, extension cord or power supply;
Corrosion or damage from high heat (beyond the recommended heating temperature) or prolonged heat exposure;
Damages or defects caused by service or repair of the product performed by an unauthorized service provider;
Loss or damage in transit after initial delivery; and
Accidents or other actions beyond our reasonable control.
Limitation of Liability.
Our Place's obligations for any defective product or appliance shall be limited to repair, replacement or refund of the product or appliance, or, where applicable, repair or replacement or refund of the defective part of the product or appliance.
Submit a Warranty Claim
If your product was purchased from our website within the last 100 days, it is eligible for a return or exchange here.
Outside of our 100 day policy, all products are subject to our Limited Warranty Program. Please complete the form below and a member of our Customer Experience team will follow up with you shortly.
For additional contact information see here
Outside of our 100 day policy, all products are subject to our Limited Warranty Program. Please complete the form below and a member of our Customer Experience team will follow up with you shortly.
For additional contact information see here